Shipping and Returns

Domestic Shipping

Please place your order by midday to have your order dispatched the same working day.

We offer free shipping to registered customers when signed in for all orders within New Zealand when you spend over $99.

The Courier service we use take between 1-2 working days, this time can vary depending on where you are located in New Zealand especially Rural Deliveries.
Regardless we do our best to get your order to you as quick as possible. 

Please note that our courier aims to collect our orders by 10:30am each day so it's best to get your order in before 10am for dispatch that same day. Please see the section 'New Zealand Holidays and warehouse closures' below.

Please contact us via the 'contact us' form within 3 working days from the date you placed your order if it has not arrived. Failure to notify Rosita Real Foods within this period will result in you losing the ability to claim for reimbursement.

Rosita Real Foods cannot be held responsible for loss resulting from incomplete or incorrect shipping addresses. Orders sent to incorrect address can be held up for weeks and are sometimes irretrievable.

If your order arrives incomplete, you must contact Rosita Real Foods within 24 hours in order to have the missing or damaged item replaced. We will also require you to email us photos of the damaged item and packaging. If a package arrives damaged, please note this with the driver at the time of delivery.

If you need to change your delivery address after placing your order, there may be a redirection charge by the carrier to re-route and deliver your item.


International Shipping

We only ship domestically within New Zealand.

Please see the international shipping please go to our international WHERE TO BUY page  


New Zealand Holidays and warehouse closures

Our warehouse operates Monday to Friday 8:30am to 5pm Auckland time except for the following dates:

2024 closures

  • 1 Jan Monday New Year's Day
  • 2 Jan Tuesday Day after New Year's Day
  • 22 Jan Monday Wellington Anniversary Day
  • 29 Jan Monday Northland Anniversary Day
  • 29 Jan Monday Auckland Anniversary Day
  • 29 Jan Monday Nelson Anniversary Day
  • 6 Feb Tuesday Waitangi Day
  • 11 Mar Monday Taranaki Anniversary Day
  • 20 Mar Wednesday March Equinox
  • 25 Mar Monday Otago Anniversary Day
  • 29 Mar Friday Good Friday
  • 1 Apr Monday Easter Monday
  • 2 Apr Tuesday Southland Anniversary Day
  • 25 Apr Thursday ANZAC Day
  • 3 Jun Monday King's Birthday
  • 21 Jun Friday June Solstice
  • 28 Jun Friday Matariki
  • 23 Sep Monday South Canterbury Anniversary Day
  • 23 Sep Monday September Equinox
  • 25 Oct Friday Hawke's Bay Anniversary Day
  • 28 Oct Monday Labour Day
  • 31 Oct Thursday Halloween
  • 4 Nov Monday Marlborough Anniversary Day
  • 5 Nov Tuesday Guy Fawkes Night
  • 15 Nov Friday Canterbury Anniversary Day
  • 2 Dec Monday Chatham Islands Anniversary Day
  • 2 Dec Monday Westland Anniversary Day
  • 24 Dec Tuesday Christmas Eve
  • 25 Dec Wednesday Christmas Day
  • 26 Dec Thursday Boxing Day
  • 31 Dec Tuesday New Year's Eve

NOTE: These dates may be modified as official dates are announced, so please check back regularly for updates.


Cancellation, Returns & Refund Policy

Products that are purchased directly from this web site by an end-user may be returned by you providing it is received at our return address within fourteen (14) days of the date of purchase for a full refund less shipping and handling. Opened packages are not eligible for return. DVDs/books that have been opened cannot be returned.

We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within 3 working days of us receiving your package, however, in many cases you will receive a refund more quickly. In some circumstances there may be an additional delay depending on the time it takes your bank to process our refund request.

If you need to return an item, please send us a message using the contact us page quoting the order number and the reason for the return along with the best way of contacting you. The order number is available from the ‘My Account' section once you are logged in to the website. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Refunds for unclaimed or undeliverable items may be subject to a return fee determined by the carrier, refunds will have this return fee deducted out of the refund amount.


Our Return Address Is:

Rosita Real Foods Returns
Order [insert order number]
74 Westney Rd
Auckland 2022
New Zealand

Please note that you are responsible for getting the product to us, so please ensure that you get proof of postage, or tracked delivery and sufficient insurance so that you can make a claim against your delivery agent in the event of a loss. Please also ensure that you use adequate packaging to prevent damage in transit.

If you wish to cancel an order please contact us by the contact us as soon as possible. Our warehouse is very efficient and will attempt to dispatch items very quickly. If the order has already been sent out you may be liable for the returned shipping costs should you choose to return the order.